FAQ - Frequently Asked Questions

Here are some answers to some common questions about placing an order with us:

  • How can I pay for my order? We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

  • When will my purchase be shipped? If the item is in stock, it will be shipped within 1-2 business days.

  • How long will my order take to arrive? For local shipping within South Africa, it can take 2-5 business days. For international shipping, it can take 5-10 business days.

  • Do you ship worldwide? Yes, we offer worldwide shipping. The shipping cost will be calculated during the checkout process.

  • How are local deliveries made? All local and international deliveries are made through DHL or FedEx.

  • What if an item is not in stock? If an item is not in stock, it may not be possible to restock it. However, if you are interested in a specific item, you can email us at info@equineculture.co.za and we will add you to an email notification list. If the item becomes available again, we will let you know.

  • Will I get a tracking number for my shipment? Yes, you will receive a confirmation email with a tracking number within 1-2 business days after placing your order. Be sure to check your SPAM folder just in case the email goes there.

  • What is your return policy? If you need to return an item, please email us at info@equineculture.co.za and we will make the process as simple as possible. For more information on our return and exchange policy, click here.